Sometimes, the most random turn of life can take you to the greatest places. For Greg Bennett, conversation design lead at Salesforce in San Francisco,… Read More »Breakup, Pokemon and YASS!: Greg Bennett talks conversation design
On paper, nothing seems more different between an Improv stand-up comedy show – vibrant, wild, unexpected, full of uncontrollable laughter that make you lose yourself… Read More »Kent Morita: “In the right context, humor is very effective”
What do sirens have to do with it? AnnA released its first single today, and fittingly for a bot, it’s not a man-made creation: The… Read More »The Siren Song – what happens when machines start singing?
Can you imagine sitting in a bank, being the first line of contact, talking with people, hearing all their complaints, trying to get them throughout… Read More »Henry Ginsburg: “Want to get in? Grab a pen and start writing”
During the Coronavirus pandemic, the first responders and medical crews put their lives on the line for people all over the world. But there are… Read More »Michelle Parayil: “Bad copy can ruin a customer’s day”
Mary Tomasso’s story is, in a way, the story of the remote working online industry over the last decade or so. She started working online… Read More »Mary Tomasso: “Don’t just write a conversation. Speak it”