At first it seemed easy to recognize a “yes” input but we quickly discovered there are many ways to say “yes”, some less obvious than others
If we let the user offer a time-slot and it is available, we are home free. But life is usually more complicated.
we’ve become so terrified of bugs and false positives that we scale down any attempt to amuse, engage or entertain.
I started with my mentor and friend, Yaki Dunietz whose passion for bridging the gap between man and machine has inspired me over the years.
Chatbot Developers, Voice UX and Conversation Designers – Quick Question, What does the process of migrating a text chatbot experience to a voice experience look… Read More »Lessons Learned from an Award-Winning Conversation Designer
In my experience, NEARLY every user that has a dog/cat/iguana/Fennec Fox is eager to talk about their pet.
“Kintsugi Botness” is my new philosophy. It treats every bug, every missed input, every flaw as part of the whole.
Much like in dating, personality can make or break your bot.