Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started… Read More »Localization, UX and Conversation design: What do we have in common?
In Taking Turns, CoCoHub talks to conversation designers from all over the world about their experiences, values, challenges and success stories.
Being crowned as one of the world’s most innovative bank is no small feat, especially when your company is less than a decade on the… Read More »Lorena Restrepo: If you won’t give your chatbot a personality, users will
Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj –… Read More »Saba Khalid, Raaji: In health chatbots, there is no room for error
The eternal debate, of how to build a successful sales chatbot, usually revolves around the amount of automation vs the amount of human touch. Eric Kades,… Read More »Eric Kades: Every Sales chatbot needs to have a human safety valve
Sometimes, you see the spark in the eyes of the person you’re talking to – and Nick Thomson is one of these people. The GotBot… Read More »Nick Thomson: Company Chatbots make them a lot more efficient
Today, every person needs to be a storyteller. To know how to convey a message in a fascinating way, to be able to hold people… Read More »Storytelling Chatbots: How Amy Stapleton helps the lonely feel better
MedTech, TeleHealth, HealthTech – a lot of big words are trying to capture the revolution that the healthcare industry is going through these days. The… Read More »Geertina Hamstra: people prefer to tell personal things to a chatbot
10 years after starting out helping friends create conversational interfaces, Zexter Zavalaza Hough Snee, PhD is a much-respected veteran and expert in the conversational AI… Read More »Dexter Zavalza: former educators can contribute a lot to conversational AI
Just 8 months ago, Zara Jillings was still dressing up for basketball games – fighting for rebounds and directing the offense for Fordham university at… Read More »Transition game: how Zara Jillings pivoted from Hoops to digital people
When Coronavirus brought the world to a halt – including the physical experience of shopping… the chatbots came to save the day. Maciej Maliszewski, head… Read More »Maciej Maliszewski: Chatbots can be the most important business channel