In Taking Turns, CoCoHub talks to conversation designers from all over the world about their experiences, values, challenges and success stories.
As the world still struggle with different aspects of dealing with Covid-19, one thing is crystal-clear: The financial bot is here to stay. Banking and… Read More »Christy Torres: Financial bot must make the customer feel safe
In a global society, where several countries have more than one official language and most of us know more than one language, creating a multilingual… Read More »The multilingual chatbot challenge – with Tess Tettelin
In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions… Read More »Jeanna Isham: The right sound can make all the difference
Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world… Read More »david devoto: as a conversation designer, develop a thick skin
Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started… Read More »Localization, UX and Conversation design: What do we have in common?
Being crowned as one of the world’s most innovative bank is no small feat, especially when your company is less than a decade on the… Read More »Lorena Restrepo: If you won’t give your chatbot a personality, users will
Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj –… Read More »Saba Khalid, Raaji: In health chatbots, there is no room for error
The eternal debate, of how to build a successful sales chatbot, usually revolves around the amount of automation vs the amount of human touch. Eric Kades,… Read More »Eric Kades: Every Sales chatbot needs to have a human safety valve
Sometimes, you see the spark in the eyes of the person you’re talking to – and Nick Thomson is one of these people. The GotBot… Read More »Nick Thomson: Company Chatbots make them a lot more efficient
Today, every person needs to be a storyteller. To know how to convey a message in a fascinating way, to be able to hold people… Read More »Storytelling Chatbots: How Amy Stapleton helps the lonely feel better
