As the world still struggle with different aspects of dealing with Covid-19, one thing is crystal-clear: The financial bot is here to stay. Banking and… Read More »Christy Torres: Financial bot must make the customer feel safe
In Taking Turns, CoCoHub talks to conversation designers from all over the world about their experiences, values, challenges and success stories.
In a global society, where several countries have more than one official language and most of us know more than one language, creating a multilingual… Read More »The multilingual chatbot challenge – with Tess Tettelin
In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions… Read More »Jeanna Isham: The right sound can make all the difference
Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world… Read More »david devoto: as a conversation designer, develop a thick skin
Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started… Read More »Localization, UX and Conversation design: What do we have in common?
Being crowned as one of the world’s most innovative bank is no small feat, especially when your company is less than a decade on the… Read More »Lorena Restrepo: If you won’t give your chatbot a personality, users will
Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj –… Read More »Saba Khalid, Raaji: In health chatbots, there is no room for error
The eternal debate, of how to build a successful sales chatbot, usually revolves around the amount of automation vs the amount of human touch. Eric Kades,… Read More »Eric Kades: Every Sales chatbot needs to have a human safety valve
Sometimes, you see the spark in the eyes of the person you’re talking to – and Nick Thomson is one of these people. The GotBot… Read More »Nick Thomson: Company Chatbots make them a lot more efficient
Today, every person needs to be a storyteller. To know how to convey a message in a fascinating way, to be able to hold people… Read More »Storytelling Chatbots: How Amy Stapleton helps the lonely feel better