Can you imagine sitting in a bank, being the first line of contact, talking with people, hearing all their complaints, trying to get them throughout… Read More »Henry Ginsburg: “Want to get in? Grab a pen and start writing”
In Taking Turns, CoCoHub talks to conversation designers from all over the world about their experiences, values, challenges and success stories.
During the Coronavirus pandemic, the first responders and medical crews put their lives on the line for people all over the world. But there are… Read More »Michelle Parayil: “Bad copy can ruin a customer’s day”
Mary Tomasso’s story is, in a way, the story of the remote working online industry over the last decade or so. She started working online… Read More »Mary Tomasso: “Don’t just write a conversation. Speak it”
After working in the intersection of human and computer’s communication for about 20 years, Dr. Michelle Zhou knows a lot about how to make this… Read More »Michelle Zhou: “Humans talking to machines are brutally honest”