Imagine that you had a hobby of playing around with technology in your house, and then you find a way to turn your enthusiasm into a business. That’s exactly what Lauren Golembiewski, and her partner in life and business Matt Buck, did. They combined their love for voice interaction and
“Life is full of misery, loneliness, and suffering – and it’s all over much too soon.” Woody Allen I started working on AnnA the Companionship Bot early in 2015. My parents were about to move to a retirement community in central Florida and I wanted to use my conversational AI
We’re approaching the end of August and the beginning of September – which regularly means one thing: It’s BACK TO SCHOOL time! Well, this year with the COVID-19, it’s more challenging, but nevertheless, we got a real teacher for this episode of Taking Turns: Rebecca Evanhoe. She entered the conversational
This short discussion is about Chat Bots (“chatbots”) and Voice Bots. Personally, I’ve been using the term “chatbot” to denote all conversational systems, text and voice. However, I recently came across the “chatbots” section of Fiverr, which included (literally) thousands of supposedly chatbot developers. A quick browse made it clear
What is “deep context switching” in a chatbot? Consider the following transcript between a user and a healthcare chatbot, designed to check up on an elderly patient on a daily basis. (names and other details have been modified). “B” denotes Bot and “U” denotes user (Frank) 1B: Good morning. Is
Sometimes a nice presentation can make up your company stakeholders’ mind, but sometimes you need to go the distance to convince them. Emiel Langeberg, voice conversation design lead for Dutch fintech company Kandoor, chose to emphasize the difference between a voice tech based and a textual conversation interface in the
A large cellular carrier deploys a multi purpose chatbot to help users operate their device, perform various actions, ask questions and even have a small talk chat. The user’s identity is automatically acquired when they initiate contact, from the company DB. Other basic parameters about this user are also loaded
A Chatbot, as we know, can help millions of people every week. But sometimes the challenges can come when you have a narrower, more defined and, most importantly, a returning audience. That’s what happened to Thorben Stemann, who wasn’t even initially hired to run a chatbot for his translations company,
For Maaike Coppens, conversation design was a destiny. Already a UX design and language enthusiast, she stormed the field of conversational agents and became an international expert and speaker, urging companies and people to get the user the best experience – starting with the smallest unit of the conversation itself:
She didn’t have a UX or a development background, but nevertheless, Hillary Black became an expert on the conversational AI field – as her company created a automated two-way texting robot that helps out Fintech companies. Hillary combined microcopy, social media and persona-building, and tells us, in the current iteration
Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started
Being crowned as one of the world’s most innovative bank is no small feat, especially when your company is less than a decade on the
Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj –
Building a chatbot in English using conversational components is easy. However, sometimes you’re On chatbot localization mission, so you just need it in your own
The eternal debate, of how to build a successful sales chatbot, usually revolves around the amount of automation vs the amount of human touch. Eric Kades,
Sometimes, you see the spark in the eyes of the person you’re talking to – and Nick Thomson is one of these people. The GotBot
