Some good reading

How to build a 4-turn convo?

How to build a 4-turn convo?

The following dialog was taken from a user having a conversation with a Chatbot, after the user brought up the subject “Dancing”: B1: Dance is a beautiful expression of your feelings. Do you agree?U1: How do you know? Do you have feelings? B2: Yes I do. I have feelings. Prove

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Eran Soroka and Greg Bennett

Breakup, Pokemon and YASS!: Greg Bennett talks conversation design

Sometimes, the most random turn of life can take you to the greatest places. For Greg Bennett, conversation design lead at Salesforce in San Francisco, it was a memorable end to a relationship, that drove him to become a world-leading expert on the connection between linguistics, with MA and BA

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Eran Soroka, Kent Morita

Kent Morita: “In the right context, humor is very effective”

On paper, nothing seems more different between an Improv stand-up comedy show – vibrant, wild, unexpected, full of uncontrollable laughter that make you lose yourself in the moment – and a chatbot – planned, a code which is controllable by logs, while its pure existence aims to fulfill a marketing

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The Siren Song – what happens when machines start singing?

What do sirens have to do with it? AnnA released its first single today, and fittingly for a bot, it’s not a man-made creation: The lyrics were completely generated by an NLG algorithm, and the singing is performed in AnnA’s “regular” voice. The name of this meetup, where this song

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Conversational AI - Basic Terminology

Conversational AI: Basic Terminology

First there were chatterboxes. Mostly children, but also old ladies and taxi drivers. After Eliza hit the streets in the 60s, the term was paraphrased to “chatterbot”. The “chatter” soon gave way to the shorter “chat”, and the term “Chatbot” became the standard for software which engages in natural language

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Eran Soroka with Henry Ginsburg

Henry Ginsburg: “Want to get in? Grab a pen and start writing”

Can you imagine sitting in a bank, being the first line of contact, talking with people, hearing all their complaints, trying to get them throughout the gauntlet of bureaucracy and automating your own responses as a live chat agent? That’s how Henry Ginsburg spent several years over the last decade.

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Benefits and Challenges of AI in HR

During our HR & AI panel, we discussed the benefits and challenges of automation in the HR & Recruitment process. Our HR panelists were Allys Parsons, VoiceTech & Conversational AI Recruiter at Techire.io, Dante Coladonato, Employer Branding and Onboarding Specialist at Clariant, and Scott Gilbert, Head of Global Talent Acquisition

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Michelle Parayil: “Bad copy can ruin a customer’s day”

During the Coronavirus pandemic, the first responders and medical crews put their lives on the line for people all over the world. But there are other ways as well to fight the virus and educate the public: chatbots, for example. The government of India, one of the current (as of

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Taking Turns with Mary Tomasso

Mary Tomasso: “Don’t just write a conversation. Speak it”

Mary Tomasso’s story is, in a way, the story of the remote working online industry over the last decade or so. She started working online in 2009, by creating content and helping hundreds of people get their business from the streets and malls to the virtual space; then, when conversational

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Michelle Zhou in Taking Turns with CoCoHub

Michelle Zhou: “Humans talking to machines are brutally honest”

After working in the intersection of human and computer’s communication for about 20 years, Dr. Michelle Zhou knows a lot about how to make this connection as natural as possible. In 2017 she founded Juji.io, an AI platform that “democratizes the creation of powerful AI helpers with radically simple building

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