Even before the Covid-19 crisis, banks and finance institutions moved towards using more and more digital channels. Today, the finances chatbot becomes increasingly popular. Which where people like Janaína Pereira enter the picture. For almost a decade, she designs Voice User Interfaces, including – nowadays – for Itau UniBanco, a
Google Meet, Google’s enterprise-focused online meeting tool, was one of the most used over the last year. The global Covid-19 pandemic has changed the world. It also changed the way companies and people work and interact with each other. As a result, the app saw a 900% increase in Play
“Hey, what’s your opening hours?” “Sorry, I don’t understand” “Excuse me, where are you located?” “Can you repeat that”? As humans, we’re used to talking to other people in a way they can understand and respond accordingly. Thus, if they couldn’t understand our purpose, the conversation would be useless. And
In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions or feelings – while the wrong one can deter people from using your product. That’s why the “Sonic Brander” profession came to our lives, and
Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world – the travel industry included. Now, coming to design a travel chatbot, David DeVoto – working for Royal Caribbean, the largest (revenue-wise) cruise company in
Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started working on an obscure thing called a “chatterbot”, 5 or 20 years ago. So, while this profession is still developing and while technology offers new
Being crowned as one of the world’s most innovative bank is no small feat, especially when your company is less than a decade on the market. For a digital bank, having an outstanding conversational interface is a must – and that’s why we invited Lorena Restrepo, who created the “EVO
Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj – Raaji. Girls and women in Pakistan are in far challenging situation than we can even imagine. In a recent survey called “female opportunity index”, conducted
Building a chatbot in English using conversational components is easy. However, sometimes you’re On chatbot localization mission, so you just need it in your own language. How do you maintain the component’s structure while customizing it to match your bot’s tone of voice and style in a foreign language? Let’s
The eternal debate, of how to build a successful sales chatbot, usually revolves around the amount of automation vs the amount of human touch. Eric Kades, Founder at TextChat by JetSense.ai, believes in combining those two. On the one hand, automating and accelerating the user’s engagements via conversational AI; On the other
Even before the Covid-19 crisis, banks and finance institutions moved towards using more and more digital channels. Today, the finances chatbot becomes increasingly popular. Which
Google Meet, Google’s enterprise-focused online meeting tool, was one of the most used over the last year. The global Covid-19 pandemic has changed the world.
“Hey, what’s your opening hours?” “Sorry, I don’t understand” “Excuse me, where are you located?” “Can you repeat that”? As humans, we’re used to talking
In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions
Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world
Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started
