Some good reading

The future of human-computer interaction

The future of human-computer interaction

Bots – and video bots – are going to change the internet. Eventually, they’ll replace tedious online actions with pleasant, personalized, frictionless experiences. First, however, here’s some background… The internet has made our lives easier in many ways, by making dealing with bureaucracies less painful, among other things. Back in

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Taking Turns with Christy Torres

Christy Torres: Financial bot must make the customer feel safe

As the world still struggle with different aspects of dealing with Covid-19, one thing is crystal-clear: The financial bot is here to stay. Banking and finances went online, and even if branches are re-opened – they’re not going back. As creating better remote financial services became crucial, somebody needs to

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FAQ Blog post pic

How to easily create an FAQ bot using cocohub?

Being a business owner (Small, medium or large) means you’ll need to answer some questions from your audience. Some questions are gonna be asked again and again, and you can save your or your teams’ time. That’s why you have a FAQ page on your site, right? Now, Imagine you

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Taking Turns with Tess Tettelin - multilingual chatbots

The multilingual chatbot challenge – with Tess Tettelin

In a global society, where several countries have more than one official language and most of us know more than one language, creating a multilingual chatbot can be a huge challenge. A Multilingual chatbot needs to take into account the user’s expectations, and adapt itself – in the conversation’s beginning,

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The intent revolution

Chatbots intents reinvented: Welcome to CoCoHub’s Intents Revolution

“Hey, what’s your opening hours?” “Sorry, I don’t understand” “Excuse me, where are you located?” “Can you repeat that”? As humans, we’re used to talking to other people in a way they can understand and respond accordingly. Thus, if they couldn’t understand our purpose, the conversation would be useless. And

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Jeanna Isham talks sonic branding with Eran Soroka in Taking Turns

Jeanna Isham: The right sound can make all the difference

In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions or feelings – while the wrong one can deter people from using your product. That’s why the “Sonic Brander” profession came to our lives, and

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David Devoto Taking Turns with Eran Soroka - Travel chatbot

david devoto: as a conversation designer, develop a thick skin

Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world – the travel industry included. Now, coming to design a travel chatbot, David DeVoto – working for Royal Caribbean, the largest (revenue-wise) cruise company in

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Racheli Kremer and Yuval Keshtcher in Taking Turns

Localization, UX and Conversation design: What do we have in common?

Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started working on an obscure thing called a “chatterbot”, 5 or 20 years ago. So, while this profession is still developing and while technology offers new

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