Think about it. When you picture yourself talking to a bot, what do you see? Most people think about movies like Her or about TV shows like Westworld. You imagine natural, flowing conversations. And yet the overall experience you get when talking to chatbots nowadays is quite frustrating. The general
Bots – and video bots – are going to change the internet. Eventually, they’ll replace tedious online actions with pleasant, personalized, frictionless experiences. First, however, here’s some background… The internet has made our lives easier in many ways, by making dealing with bureaucracies less painful, among other things. Back in
As the world still struggle with different aspects of dealing with Covid-19, one thing is crystal-clear: The financial bot is here to stay. Banking and finances went online, and even if branches are re-opened – they’re not going back. As creating better remote financial services became crucial, somebody needs to
Being a business owner (Small, medium or large) means you’ll need to answer some questions from your audience. Some questions are gonna be asked again and again, and you can save your or your teams’ time. That’s why you have a FAQ page on your site, right? Now, Imagine you
In a global society, where several countries have more than one official language and most of us know more than one language, creating a multilingual chatbot can be a huge challenge. A Multilingual chatbot needs to take into account the user’s expectations, and adapt itself – in the conversation’s beginning,
Google Meet, Google’s enterprise-focused online meeting tool, was one of the most used over the last year. The global Covid-19 pandemic has changed the world. It also changed the way companies and people work and interact with each other. As a result, the app saw a 900% increase in Play
“Hey, what’s your opening hours?” “Sorry, I don’t understand” “Excuse me, where are you located?” “Can you repeat that”? As humans, we’re used to talking to other people in a way they can understand and respond accordingly. Thus, if they couldn’t understand our purpose, the conversation would be useless. And
In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions or feelings – while the wrong one can deter people from using your product. That’s why the “Sonic Brander” profession came to our lives, and
Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world – the travel industry included. Now, coming to design a travel chatbot, David DeVoto – working for Royal Caribbean, the largest (revenue-wise) cruise company in
Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started working on an obscure thing called a “chatterbot”, 5 or 20 years ago. So, while this profession is still developing and while technology offers new
Think about it. When you picture yourself talking to a bot, what do you see? Most people think about movies like Her or about TV
Bots – and video bots – are going to change the internet. Eventually, they’ll replace tedious online actions with pleasant, personalized, frictionless experiences. First, however,
As the world still struggle with different aspects of dealing with Covid-19, one thing is crystal-clear: The financial bot is here to stay. Banking and
Being a business owner (Small, medium or large) means you’ll need to answer some questions from your audience. Some questions are gonna be asked again
In a global society, where several countries have more than one official language and most of us know more than one language, creating a multilingual
Google Meet, Google’s enterprise-focused online meeting tool, was one of the most used over the last year. The global Covid-19 pandemic has changed the world.
