Some good reading

Taking Turns with Janaina Pereira

Janaina Pereira tells what’s important in a finances chatbot

Even before the Covid-19 crisis, banks and finance institutions moved towards using more and more digital channels. Today, the finances chatbot becomes increasingly popular. Which where people like Janaína Pereira enter the picture. For almost a decade, she designs Voice User Interfaces, including – nowadays – for Itau UniBanco, a

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The intent revolution

Chatbots intents reinvented: Welcome to CoCoHub’s Intents Revolution

“Hey, what’s your opening hours?” “Sorry, I don’t understand” “Excuse me, where are you located?” “Can you repeat that”? As humans, we’re used to talking to other people in a way they can understand and respond accordingly. Thus, if they couldn’t understand our purpose, the conversation would be useless. And

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Jeanna Isham talks sonic branding with Eran Soroka in Taking Turns

Jeanna Isham: The right sound can make all the difference

In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions or feelings – while the wrong one can deter people from using your product. That’s why the “Sonic Brander” profession came to our lives, and

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David Devoto Taking Turns with Eran Soroka - Travel chatbot

david devoto: as a conversation designer, develop a thick skin

Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world – the travel industry included. Now, coming to design a travel chatbot, David DeVoto – working for Royal Caribbean, the largest (revenue-wise) cruise company in

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Racheli Kremer and Yuval Keshtcher in Taking Turns

Localization, UX and Conversation design: What do we have in common?

Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started working on an obscure thing called a “chatterbot”, 5 or 20 years ago. So, while this profession is still developing and while technology offers new

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Taking Turns with Saba Khalid from Aurat Raaj - Raaji

Saba Khalid, Raaji: In health chatbots, there is no room for error

Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj – Raaji. Girls and women in Pakistan are in far challenging situation than we can even imagine. In a recent survey called “female opportunity index”, conducted

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How to build a chatbot in virtually any language?

Building a chatbot in English using conversational components is easy. However, sometimes you’re On chatbot localization mission, so you just need it in your own language. How do you maintain the component’s structure while customizing it to match your bot’s tone of voice and style in a foreign language?  Let’s

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Eric Kades talks sales chatbots in taking turns

Eric Kades: Every Sales chatbot needs to have a human safety valve

The eternal debate, of how to build a successful sales chatbot, usually revolves around the amount of automation vs the amount of human touch. Eric Kades, Founder at TextChat by, believes in combining those two. On the one hand, automating and accelerating the user’s engagements via conversational AI; On the other

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