Some good reading

Bots with an Agenda: How to humanize your chatbot

This short discussion is about Chat Bots (“chatbots”) and Voice Bots. Personally, I’ve been using the term “chatbot” to denote all conversational systems, text and voice. However, I recently came across the “chatbots” section of Fiverr, which included (literally) thousands of supposedly chatbot developers. A quick browse made it clear

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Deep Context Switching in Conversational AI

Consider the following transcript between a user and a healthcare chatbot, designed to check up on an elderly patient on a daily basis. (names and other details have been modified). “B” denotes Bot and “U” denotes user (Frank) 1B: Good morning. Is this Mr. Frank Bates? 1U: Yes. That’s me.

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Emiel Langeberg in Taking Turns

Emiel langeberg: “voice tech can also be a research tool”

Sometimes a nice presentation can make up your company stakeholders’ mind, but sometimes you need to go the distance to convince them. Emiel Langeberg, voice conversation design lead for Dutch fintech company Kandoor, chose to emphasize the difference between a voice and a textual conversation interface in the funniest possible

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Global Variables

Why do we need Global Variables in Open Domain Chatbots?

A large cellular carrier deploys a multi purpose chatbot to help users operate their device, perform various actions, ask questions and even have a small talk chat. The user’s identity is automatically acquired when they initiate contact, from the company DB. Other basic parameters about this user are also loaded

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Thorben Stemann and Eran Soroka

Thorben Stemann: “Users asked my bot for her picture”

A Chatbot, as we know, can help millions of people every week. But sometimes the challenges can come when you have a narrower, more defined and, most importantly, a returning audience. That’s what happened to Thorben Stemann, who wasn’t even initially hired to run a chatbot for his translations company,

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Maaike Coppens and Eran Soroka

Every Word Matters: Maaike Coppens talks conversation design

For Maaike Coppens, conversation design was a destiny. Already a UX design and language enthusiast, she stormed the field of conversational agents and became an international expert and speaker, urging companies and people to get the user the best experience – starting with the smallest unit of the conversation itself:

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Hillary Black in Taking Turns

Hillary Black: “Chatbots are like social media on its early days”

She didn’t have a UX or a development background, but nevertheless, Hillary Black became an expert on the conversational AI field – as her company created a automated two-way texting robot that helps out Fintech companies. Hillary combined microcopy, social media and persona-building, and tells us, in the current iteration

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