Some good reading

FAQ Blog post pic

How to easily create an FAQ bot using cocohub?

Being a business owner (Small, medium or large) means you’ll need to answer some questions from your audience. Some questions are gonna be asked again and again, and you can save your or your teams’ time. That’s why you have a FAQ page on your site, right? Now, Imagine you

Read More »
Taking Turns with Tess Tettelin - multilingual chatbots

The multilingual chatbot challenge – with Tess Tettelin

In a global society, where several countries have more than one official language and most of us know more than one language, creating a multilingual chatbot can be a huge challenge. A Multilingual chatbot needs to take into account the user’s expectations, and adapt itself – in the conversation’s beginning,

Read More »
The intent revolution

Chatbots intents reinvented: Welcome to CoCoHub’s Intents Revolution

“Hey, what’s your opening hours?” “Sorry, I don’t understand” “Excuse me, where are you located?” “Can you repeat that”? As humans, we’re used to talking to other people in a way they can understand and respond accordingly. Thus, if they couldn’t understand our purpose, the conversation would be useless. And

Read More »
Jeanna Isham talks sonic branding with Eran Soroka in Taking Turns

Jeanna Isham: The right sound can make all the difference

In the world of #VoiceFirst, not only every word – but every sound can matter, too. The right sound can become a trademark, trigger emotions or feelings – while the wrong one can deter people from using your product. That’s why the “Sonic Brander” profession came to our lives, and

Read More »
David Devoto Taking Turns with Eran Soroka - Travel chatbot

david devoto: as a conversation designer, develop a thick skin

Customer journey became a buzzword over the last decade or so, when digital marketing became a must for every company and business in the world – the travel industry included. Now, coming to design a travel chatbot, David DeVoto – working for Royal Caribbean, the largest (revenue-wise) cruise company in

Read More »
Racheli Kremer and Yuval Keshtcher in Taking Turns

Localization, UX and Conversation design: What do we have in common?

Nobody is born as a conversation designer. It’s one of the world’s emerging professions, but some people weren’t even called this way when they started working on an obscure thing called a “chatterbot”, 5 or 20 years ago. So, while this profession is still developing and while technology offers new

Read More »
Taking Turns with Saba Khalid from Aurat Raaj - Raaji

Saba Khalid, Raaji: In health chatbots, there is no room for error

Think about a tough job for a conversation designer; now, think about a tougher one; then, there’s Saba Khalid, the creator of Aurat Raaj – Raaji. Girls and women in Pakistan are in far challenging situation than we can even imagine. In a recent survey called “female opportunity index”, conducted

Read More »

How to build a chatbot in virtually any language?

Building a chatbot in English using conversational components is easy. However, sometimes you’re On chatbot localization mission, so you just need it in your own language. How do you maintain the component’s structure while customizing it to match your bot’s tone of voice and style in a foreign language?  Let’s

Read More »