Sometimes, the most random turn of life can take you to the greatest places. For Greg Bennett, conversation design lead at Salesforce in San Francisco,… Read More »Breakup, Pokemon and YASS!: Greg Bennett talks conversation design
Eran Soroka is the head of marketing operations for CoCoHub. He joined the company after 23 years of journalism, using innovation and data-analysis to adapt the media to the changing world. Also known as an NBA analyst. Contact him at email@example.com | twitter.com/sorokman | or via Linkedin.
On paper, nothing seems more different between an Improv stand-up comedy show – vibrant, wild, unexpected, full of uncontrollable laughter that make you lose yourself… Read More »Kent Morita: “In the right context, humor is very effective”
Can you imagine sitting in a bank, being the first line of contact, talking with people, hearing all their complaints, trying to get them throughout… Read More »Henry Ginsburg: “Want to get in? Grab a pen and start writing”
During the Coronavirus pandemic, the first responders and medical crews put their lives on the line for people all over the world. But there are… Read More »Michelle Parayil: “Bad copy can ruin a customer’s day”
Mary Tomasso’s story is, in a way, the story of the remote working online industry over the last decade or so. She started working online… Read More »Mary Tomasso: “Don’t just write a conversation. Speak it”
After working in the intersection of human and computer’s communication for about 20 years, Dr. Michelle Zhou knows a lot about how to make this… Read More »Michelle Zhou: “Humans talking to machines are brutally honest”
The travel industry is slowly recovering from covid-19. can we use chatbots to help it?
Amanda Stevens, Director of Conversation Design at Master of Code Global (MOC), was our special guest on the Conversational Designers and Chatbot Live this month.
The Coronavirus, also known as COVID-19, rattled the world in 2020. Millions of people contracted the virus, hundreds of thousands died over the first months,… Read More »CoCo vs Covid-19: How Conversational AI can fight Corona